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Cancellation: We can not cancel an order once the payment has been processed. Care: See Below Returns: For store credit only. Request must be made with the following form within 7 days of receipt. Due to the nature of custom orders - returns are at our discretion. Click HERE for return request form. Repairs: We will take care of any repairs that are not outside of the normal wear and tear of jewelry. This is subject the our discretion. PLEASE SEE MORE BELOW... Custom Orders: All custom orders are a final sale. Once the design consultation begins we will need a deposit (ranging from $500-$1000) that can be applied to the cost of the final piece PLEASE SEE MORE BELOW... |
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JEWELRY CARE
CLEANING IS BEST DONE WITH A LITTLE DISH SOAP AND A SOFT BRISTLE TOOTH BRUSH. ALL YOU NEED TO DO IS DISLODGE ANY DEBREE OR OIL ON YOUR JEWELRY TO MAKE IT SPARKLE. AFTER A SIGNIFICANT AMOUNT OF WEAR YOU MAY WANT TO HAVE IT PROFESSIONALLY CLEANED. ANY JEWELRY STORE SHOULD HAVE THE APPROPRIATE TOOLS TO HELP YOU CLEAN YOUR PIECE.
OUR DIAMOND (AND OTHER GEMSTONE) RINGS ESPECIALLY THOSE WITH PRONG SETTINGS, SHOULD BE CHECKED FOR SECURITY PERIODICALLY AND WORN WITH CARE. DELICATE STONES IN DAINTY RINGS ARE PARTICULARLY PRONE TO WEAR AND TEAR FROM OUR ACTIVE LIFESTYLES. EVEN GETTING FROM PLACE TO PLACE CAN BE DAMAGING TO FINER JEWELRY - BE IT BUMPING A METAL HAND RAIL ON A STAIR CASE OR OPENING A CAR DOOR. WE USE OUR HANDS CONSTANTLY AND NO MATTER THE CIRCUMSTANCE, BUMPING METAL CAN CAUSE SHIFTING AND A LOOSENESS TO STONE SETTINGS.
*ROUGH DIAMONDS & DIAMOND SHAVINGS ARE NOT SYMMETRICALLY DESIGNED FOR SETTING IN JEWELRY THE WAY CUT STONES ARE. AND THUS SHOULD BE WORN WITH EXTRA CARE AND CHECKED FREQUENTLY TO BE SURE THE PRONGS ARE TIGHT AND THE DIAMOND IS SECURE.
RETURN POLICY
ALL PRODUCTS INCLUDING CUSTOM ORDERS ARE FINAL SALE. NO EXCEPTIONS. CUSTOM ORDERS WILL BE MODIFIED AT THE DISCRETION OF THE DESIGN TEAM, IF FOR SOME REASON THE ORDER DOES NOT GO AS PLANNED. WE DO OFFER REPAIR SERVICES. FOR ALL REPAIR INFORMATION SEE BELOW. PLEASE NOTE THAT ANY RETURN WITHOUT PRIOR WRITTEN CONSENT WILL BE RETURNED TO THE SENDER.
*to request a return please use this form immediately: here
REPAIRS POLICY
ANY DAMAGE THAT OCCURS FROM NORMAL WEAR WITHIN 6 MONTHS OF PURCHASE WILL BE REPAIRED FOR A REASONABLE FEE. OUR DELICATE AND ROUGH DIAMOND BANDS OCCASIONALLY SEE LOSS OF STONES (SEE JEWELRY CARE), INCLUDING THE CLUSTER RINGS & OUR ETERNITY BANDS, WITH DIAMONDS ALL THE WAY AROUND. FOR THE FIRST 3 MONTHS OF WEAR WE OFFER A FREE STONE REPLACEMENT.
TO HAVE AN ITEM REPAIRED, A REPAIRS AUTHORIZATION MUST BE COMPLETED AND SUBMITTED. ONCE ASSESSED AND APPROVED, OUR REPAIRS TEAM WILL PROVIDE RETURN INSTRUCTIONS. IF YOU ARE HAVING CHALLENGES COMPLETING THE FORM PLEASE EMAIL US HERE [email protected].
ALL REPAIR REQUESTS SUBMITTED AFTER 6 MONTHS OF PURCHASE ARE SUBJECT TO MATERIAL AND LABOR FEES. THE SAME POLICY APPLIES TO JEWELRY DAMAGED OR BROKEN UNDER EXTREME CONDITIONS WITHIN THE 6 MONTH LIMIT. ONCE THE RETURN REQUEST IS ASSESSED, YOU WILL RECEIVE AN ESTIMATE. WE WILL PROVIDE THE SERVICES ONCE YOU’VE APPROVED THE ESTIMATE AND RETURNED THE DAMAGED PIECE TO OUR STUDIOS. REPAIR FEES MUST BE PAID IN FULL PRIOR TO THE RELEASE OF ANY REPAIRED JEWELRY.
PLEASE DO NOT SHIP DAMAGED ITEMS TO US WITHOUT RECEIVING WRITTEN CONSENT TO DO SO. THANK YOU!
ELECTIVE REPAIRS
FOR ELECTIVE REPAIRS SUCH AS CHAIN LENGTHENING OR RESIZING, SERVICE FEES WILL APPLY. THE CUSTOMER IS RESPONSIBLE FOR ROUNDTRIP SHIPPING AND HANDLING FEES. WE DO OUR BEST TO ACCOMMODATE REQUESTS, BUT DUE TO THE DELICATE NATURE OF OUR PRODUCTS, SOME REQUESTS MAY BE DENIED.
RETURN SHIPPING
ALL RETURN SHIPPING CHARGES ARE THE CUSTOMER’S RESPONSIBILITY AND CANNOT BE REFUNDED. PLEASE PACK JEWELRY IN A WELL-PADDED CONTAINER TO AVOID ANY ADDITIONAL DAMAGE IN TRANSIT. SHIPPING INSURANCE IS RECOMMENDED BUT NOT REQUIRED.
ANY RETURN WITHOUT PRIOR AUTHORIZATION OR THE PROVIDED RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF EACH PACKAGE WILL BE REFUSED AND RETURNED TO THE SENDER.
FOR ADDITIONAL INQUIRIES, PLEASE EMAIL [email protected]
CLEANING IS BEST DONE WITH A LITTLE DISH SOAP AND A SOFT BRISTLE TOOTH BRUSH. ALL YOU NEED TO DO IS DISLODGE ANY DEBREE OR OIL ON YOUR JEWELRY TO MAKE IT SPARKLE. AFTER A SIGNIFICANT AMOUNT OF WEAR YOU MAY WANT TO HAVE IT PROFESSIONALLY CLEANED. ANY JEWELRY STORE SHOULD HAVE THE APPROPRIATE TOOLS TO HELP YOU CLEAN YOUR PIECE.
OUR DIAMOND (AND OTHER GEMSTONE) RINGS ESPECIALLY THOSE WITH PRONG SETTINGS, SHOULD BE CHECKED FOR SECURITY PERIODICALLY AND WORN WITH CARE. DELICATE STONES IN DAINTY RINGS ARE PARTICULARLY PRONE TO WEAR AND TEAR FROM OUR ACTIVE LIFESTYLES. EVEN GETTING FROM PLACE TO PLACE CAN BE DAMAGING TO FINER JEWELRY - BE IT BUMPING A METAL HAND RAIL ON A STAIR CASE OR OPENING A CAR DOOR. WE USE OUR HANDS CONSTANTLY AND NO MATTER THE CIRCUMSTANCE, BUMPING METAL CAN CAUSE SHIFTING AND A LOOSENESS TO STONE SETTINGS.
*ROUGH DIAMONDS & DIAMOND SHAVINGS ARE NOT SYMMETRICALLY DESIGNED FOR SETTING IN JEWELRY THE WAY CUT STONES ARE. AND THUS SHOULD BE WORN WITH EXTRA CARE AND CHECKED FREQUENTLY TO BE SURE THE PRONGS ARE TIGHT AND THE DIAMOND IS SECURE.
RETURN POLICY
ALL PRODUCTS INCLUDING CUSTOM ORDERS ARE FINAL SALE. NO EXCEPTIONS. CUSTOM ORDERS WILL BE MODIFIED AT THE DISCRETION OF THE DESIGN TEAM, IF FOR SOME REASON THE ORDER DOES NOT GO AS PLANNED. WE DO OFFER REPAIR SERVICES. FOR ALL REPAIR INFORMATION SEE BELOW. PLEASE NOTE THAT ANY RETURN WITHOUT PRIOR WRITTEN CONSENT WILL BE RETURNED TO THE SENDER.
*to request a return please use this form immediately: here
REPAIRS POLICY
ANY DAMAGE THAT OCCURS FROM NORMAL WEAR WITHIN 6 MONTHS OF PURCHASE WILL BE REPAIRED FOR A REASONABLE FEE. OUR DELICATE AND ROUGH DIAMOND BANDS OCCASIONALLY SEE LOSS OF STONES (SEE JEWELRY CARE), INCLUDING THE CLUSTER RINGS & OUR ETERNITY BANDS, WITH DIAMONDS ALL THE WAY AROUND. FOR THE FIRST 3 MONTHS OF WEAR WE OFFER A FREE STONE REPLACEMENT.
TO HAVE AN ITEM REPAIRED, A REPAIRS AUTHORIZATION MUST BE COMPLETED AND SUBMITTED. ONCE ASSESSED AND APPROVED, OUR REPAIRS TEAM WILL PROVIDE RETURN INSTRUCTIONS. IF YOU ARE HAVING CHALLENGES COMPLETING THE FORM PLEASE EMAIL US HERE [email protected].
ALL REPAIR REQUESTS SUBMITTED AFTER 6 MONTHS OF PURCHASE ARE SUBJECT TO MATERIAL AND LABOR FEES. THE SAME POLICY APPLIES TO JEWELRY DAMAGED OR BROKEN UNDER EXTREME CONDITIONS WITHIN THE 6 MONTH LIMIT. ONCE THE RETURN REQUEST IS ASSESSED, YOU WILL RECEIVE AN ESTIMATE. WE WILL PROVIDE THE SERVICES ONCE YOU’VE APPROVED THE ESTIMATE AND RETURNED THE DAMAGED PIECE TO OUR STUDIOS. REPAIR FEES MUST BE PAID IN FULL PRIOR TO THE RELEASE OF ANY REPAIRED JEWELRY.
PLEASE DO NOT SHIP DAMAGED ITEMS TO US WITHOUT RECEIVING WRITTEN CONSENT TO DO SO. THANK YOU!
ELECTIVE REPAIRS
FOR ELECTIVE REPAIRS SUCH AS CHAIN LENGTHENING OR RESIZING, SERVICE FEES WILL APPLY. THE CUSTOMER IS RESPONSIBLE FOR ROUNDTRIP SHIPPING AND HANDLING FEES. WE DO OUR BEST TO ACCOMMODATE REQUESTS, BUT DUE TO THE DELICATE NATURE OF OUR PRODUCTS, SOME REQUESTS MAY BE DENIED.
RETURN SHIPPING
ALL RETURN SHIPPING CHARGES ARE THE CUSTOMER’S RESPONSIBILITY AND CANNOT BE REFUNDED. PLEASE PACK JEWELRY IN A WELL-PADDED CONTAINER TO AVOID ANY ADDITIONAL DAMAGE IN TRANSIT. SHIPPING INSURANCE IS RECOMMENDED BUT NOT REQUIRED.
ANY RETURN WITHOUT PRIOR AUTHORIZATION OR THE PROVIDED RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF EACH PACKAGE WILL BE REFUSED AND RETURNED TO THE SENDER.
FOR ADDITIONAL INQUIRIES, PLEASE EMAIL [email protected]